Ness Castle Lodges

Terms and Conditions

  1. “We” are Ness Castle Lodges Limited, a company registered in Scotland with company number SC133788, having its registered office at Oldtown of Leys House, Culduthel, Inverness, Inverness-shire, IV2 6AE; “you” are the person whose booking we have confirmed.  You are responsible for ensuring that all members of your party are aware of, and comply with, these conditions.


  1. The contract is formed between us when we confirm your booking (whether by email, post, fax or verbally) and these conditions, together with any special conditions in the booking confirmation, are incorporated into the contract.


  1. Prices shown on our website may vary from time to time; we will advise you of the current price when you enquire about a booking and will confirm this when we confirm your booking. Prices include VAT at the applicable rate from time to time. 


  1. Unless otherwise agreed between us in writing, where we may require full payment of the accommodation costs at the time of booking, your booking must be accompanied by a deposit payment of 20% of the accommodation fees. This is a non-refundable deposit unless we cancel your booking.  The balance of the accommodation fees must be received by us not less than 6 weeks before the start of your stay.  If the balance is not received on time, we reserve the right to cancel your booking (without refund of the deposit).  If the contract is formed within 6 weeks of the start of your stay, the full amount of the fees must accompany your booking. 


  1. We reserve the right to charge a separate security/ housekeeping deposit, and this must be paid prior to, or at the start of, your stay.  This security/ housekeeping deposit will be refunded to you within 10 days of the end of your stay, subject to your compliance with condition 12.


  1. You may pay by credit card, debit card, cheque or bank transfer.   


  1. After we have issued a booking confirmation, you must check it carefully and let us know within 7 days if it contains any errors.  After this 7 day period, if you require your booking to be amended or re-invoiced for any reason, if we accept the amendment we will charge an administration fee of £20 plus VAT.  Up to 10 weeks before the start of your stay, you may change your holiday start date to another date within the same calendar year subject to availability and payment of the administration fee and any difference in price.  You may transfer your booking to another person, if approved by us, at any time providing you pay the administration fee and any outstanding balance.  Change of accommodation will be treated as cancellation rather than alteration. 


  1. If you require to cancel your booking, please telephone us immediately and confirm the cancellation as soon as possible in writing.  If you cancel the booking before the balance of accommodation fees has been paid, the balance remains payable by you and your obligation to pay this is only discharged if we are able to re-let the accommodation subsequent to your cancellation.  If you cancel the booking after the balance of accommodation fees has been paid, you will only receive a refund if we are able to re-let the accommodation subsequent to your cancellation.  From any refund of the balance of fees, we will deduct an administration fee of £50 plus VAT plus the difference between the fees you paid and the fees we are able to obtain from re-letting the accommodation (if less than the fees which you paid). 


  1. In the event that we require to cancel a booking, we shall refund to you all the deposits and fees you have paid to us in respect of that booking.  We shall use reasonable endeavours to offer you alternative accommodation and/or alternative dates.  The refund of these monies discharges all our liability to you in these circumstances.  We will not pay any compensation or other reimbursement of any costs or expenses you may incur as a result of our cancellation. 


  1. Check-in time is 4 p.m. on the first day of your stay (or later if we notify you of unavoidable delays) and you must vacate the accommodation by 10 a.m. on the last day of your stay. 


  1. The total number in your party must not exceed the capacity of the accommodation as advertised by us.  Babies under 2 are not normally counted as members of your party.  We reserve the right to refuse to allow entry to a party exceeding these limitations or to terminate the stay of a party where these limitations are exceeded at any time during your stay.


  1. You must leave the accommodation in a clean and tidy condition and you are responsible for any damage done or loss sustained during your stay.  We will deduct the costs of this from any security/ housekeeping deposit but to the extent that there is no security/housekeeping deposit or it is insufficient, the costs are payable by you.  We reserve the right to enter the accommodation (without prior notice if necessary) if special circumstances or emergencies arise (e.g. if repairs require to be carried out).  Damages and breakages must be reported to us immediately.


  1. There may be small differences between the actual accommodation and facilities and their description and we accept no liability in this regard. 


  1. We reserve the right to alter or withdraw amenities or facilities or any activities without prior notice where reasonably necessary including due to repairs, maintenance, weather conditions and circumstances beyond our control.  You will not allow any person other than members of your party booked and staying in the accommodation to use any amenities or facilities at the accommodation. 


  1. Except for cots, bed linen is provided (duvets or blankets and sheets).  This shall be changed weekly unless otherwise agreed. There shall be additional charges for additional changes of linen or full room changeovers during your stay– we will advise you of this when we agree such additional changes with you. 


  1. We reserve the right to refuse to hand over accommodation to any person who we consider, at our sole discretion, is unsuitable to take charge of it.  In such cases, all fees and deposits will be non-refundable, the contract will be terminated and we will have no further liability to you. 


  1. We reserve the right to terminate your stay after it has started if we consider, at our sole discretion, that you or any other member of your party behaves unreasonably and is likely to cause danger or significant annoyance to others or damage to property.  In these circumstances, no refund of any deposit or fees will be given.  Unreasonable behaviour specifically includes smoking by any member of your party in a property specifically designated and advertised by us as a non-smoking property.


  1. The accommodation must not be used for events or activities which we, at our sole discretion, consider inappropriate. You cannot arrange for visitors to the accommodation without the advance consent of the Owner. In particularly, the accommodation must not be used for the purposes of parties, celebrations or meetings, without the advance consent of the Owner. If you do any of these things, the Owner can refuse to hand over the accommodation to you, or can repossess it. If the Owner does this we will treat this as you cancelling the booking. In these circumstances you will not receive a refund of any money you have paid for the accommodation and the Owner will not be legally responsible to you as a result of this situation. The Owner, in this situation, is not under any obligation to find alternative accommodation for you.


  1. Neither mobile phone coverage or broadband connection speeds are guaranteed.


  1. Dogs may be accepted in the accommodation, at our sole discretion.  No other animals are permitted in the accommodation.  When you book, you must tell us what type of dogs you would like to bring to the accommodation.  If dogs are permitted, we shall confirm this in your booking confirmation.  If we agree that dogs may stay, you will be charged £25 plus VAT per dog per week/ stay (whichever is shorter).  Registered assistance dogs are accepted free of charge.  You must bring your own pet baskets for the dogs and ensure that the dogs does not lie on the bedding or chairs under any circumstances. Dogs must not be left unattended in the accommodation or elsewhere during your stay and must be exercised on a lead and in the charge of an adult.  Dogs must be housed in the kennels, where provided, at night.   


  1. Your vehicles, their accessories and contents and your personal possessions are left entirely at your own risk.  We accept no responsibility for any loss or damage from or to any vehicle or personal possession from any cause whatsoever. 


  1. We accept no liability for any losses or additional or unexpected expenses incurred as a result of scheduled transport delays, personal injury, sickness, weather, industrial action, war or act of terrorism or act of God or any other event entirely beyond our control.  We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence but otherwise, to the fullest extent permitted by law, exclude all liability to you. 


  1. You must notify us immediately of any complaints or concerns you have in respect of your stay. 


  1. You are strongly recommended to take out personal travel insurance in respect of your stay. 


  1. The contract is governed by Scots law and subject to the exclusive jurisdiction of the Scottish courts. 


Ness Castle Lodges


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Ness Castle Lodges

Website Privacy Statement

This privacy policy sets out how Ness Castle Lodges uses and protects any information that you give Ness Castle Lodges when you use this website.

Ness Castle Lodges is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Ness Castle Lodges may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from March 1st, 2016.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Ness Castle Lodges

Website Terms and Conditions

Your use of the Ness Castle Lodges Web Site is subject to these terms and by using the Site you show your agreement to such terms. If you do not accept our terms, please do not use the Web Site.

Ownership of Web Site

This Web Site belongs to Ness Castle Lodges.


Headings used in these terms and conditions are for convenience only and shall not affect their interpretation.


The images, logos and names on this Web Site which identify Ness Castle Lodges or third parties and their products and services are proprietary marks of Ness Castle Lodges and/or the relevant third parties. Nothing contained in this Web Site shall be deemed to confer on any person any license or right on the part of Ness Castle Lodges or any third party with respect to any such image, logo or name.


Ness Castle Lodges reserves the right, at any time and without prior notice, to remove or cease to supply any product or service contained on this Web Site. In the event that such removal takes place we shall not be liable to you in any way whatsoever for such removal.

Phone Calls and Emails

Telephone calls using the telephone numbers provided on this Web Site and email correspondence with Ness Castle Lodges at the email addresses accessible through, or discernible from, this Web Site may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.

Telephone charges

The price of calls may vary depending on your telecoms supplier. Please check with your operator for exact charges.


Commercial use

This Web Site is for non-commercial, personal use only. The services contained on this Web Site may be supplied on a commercial basis on payment to Ness Castle Lodges or its service or product suppliers of its charges from time to time. Please contact us.

In the event that you use any of the services contained on this Web Site for commercial use, Ness Castle Lodges shall be entitled to charge you at its applicable rates in respect of such commercial use.


The copyright in the material contained in this Web Site belongs to Ness Castle Lodges or its licensed source. Any person may copy any part of this material, subject to the following conditions:

the material may not be used for commercial purposes;

the copies must retain any copyrights or other intellectual property notices contained in the original material;

the products and technology or processes described in this Web Site may be subject to other intellectual property rights reserved by Ness Castle Lodges or by other third parties with no license granted in respect of those intellectual property rights); images on this Web Site are protected by copyright as its text by IPR and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s).

Changes to Terms and Records of Agreements

We reserve the right to change these terms and conditions at any time by posting changes on the Web Site. It is your responsibility to review the Web Site terms and conditions to ensure you are aware of the latest terms and conditions. Your use of this Web Site after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for online, together with any related application form completed and submitted.

Any amendment to terms and conditions must be agreed in writing by us, or, if appropriate, by the relevant company or individual supplier with whom you contract.


Whilst Ness Castle Lodges has taken due care and attention in the preparation of the contents of this Web Site, this Web Site and the information, names, images, pictures, logos, icons regarding or relating to Ness Castle Lodges or our products and services marketed on the site (or to third party products and services), are provided on an 'as is' basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will Ness Castle Lodges be liable, whether in contract or tort (including negligence or breach of statutory duty) or otherwise for any losses sustained and arising out of or in connection with use of this Web Site including, without limitation, loss of profits, loss of data or loss of goodwill (in all these cases whether direct or indirect) nor any indirect, economic, consequential or special loss.

Ness Castle Lodges does not represent that the information contained in this Web Site is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in this Web Site or for any reliance placed by any person on the information.

Ness Castle Lodges does not warrant that the functions or materials accessible from or contained in this Web Site will be uninterrupted or error free, that defects will be corrected or that this Web Site or the server that makes it available are virus or bug free or represent the full functionality, accuracy, reliability of the materials.

If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this Web Site) should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable. Nothing in these terms and conditions shall exclude Ness Castle Lodges's liability for death or personal injury resulting from negligence of Ness Castle Lodges.

Intellectual Property Rights

All Intellectual Property Rights (including, without limitation, all database rights, rights in designs, rights in know-how, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction) in any information, content, materials, data or processes contained in or to this Web Site belong to Ness Castle Lodges or its licensed source. All rights of Ness Castle Lodges in such Intellectual Property Rights are hereby reserved.

Jurisdiction and Law

Ness Castle Lodges makes no representation that any product or service referred to on or through the Web Site is appropriate for use, or available in other locations. The information and other materials contained in this Web Site may not satisfy the laws of any other country and those who choose to access this Site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

These Terms and Conditions and any terms and conditions relating to products or services described in this Web Site shall be governed by and construed in accordance with the law of Scotland. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of Scotland.

Links to other Web Sites

Certain (hypertext) links, advertisements or suppliers promotion will lead you to Web Sites that are not under the control of Ness Castle Lodges. When you activate any of these links, you will leave Ness Castle Lodges Web Site by opening a new window and we have no control over and will accept no responsibility or liability in respect of the material on any such other Web Site. By allowing links with third party Web Sites Ness Castle Lodges does not intend to solicit business or offer any security to any person in any country, directly or indirectly.

Force Majeure

Every effort will be made to carry out the contract but its due performance is subject to cancellation by Ness Castle Lodges or to such variation as we may find necessary as a result of inability to secure labour, materials or supplies or as a result of any act of God, War, Strike, Lockout or other labour dispute, Fire, Flood, Drought, Legislation, or other cause (whether of the foregoing class or not) beyond the sellers control.

Ness Castle Lodges

Website Accessibility

We have tried to make this website as accessible as possible and easy to use for everyone, regardless of circumstance or ability.

All our page templates comply with the WCAG Priority 2 checkpoints as a minimum requirement. And we make every effort to ensure that all the content on our site meets this standard too. We are making every effort to ensure that we don't exclude any users. For example:

  • We try to use clear and simple language.
  • We use alternative text for all our images 
  • Were possible the HTML we produce conforms to the standard: XHTML 1.0 Strict
  • We have tested the colours we use in the design for contrast.

We try to publish all our text content as accessible HTML rather than in other formats such as PDF. Where we do publish PDFs or other formats our policy is to make them as accessible as we can.

Please feel free to share the content of this page with your friends – simply click on where you would like to share it.

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